• What should do if the Bluetooth speaker is not charging properly?

Please check if you have used the official charging cable for charging, make sure to use a compliant charging device and connect the USB cable correctly. If the bluetooth speaker can not be charged properly, please contact customer service and it will be solved for you.

• Charging time and range:

Surgeboom 2: Charging time takes 3 hours, range 16 hours.

Surgeboom 3: 3 hours of charging time and 10 hours of battery life.

Soundwave Mini: Charging time 3 hours, battery life 10 hours.

Soundwave Pro: 3 hours of charging time and 16 hours of battery life.

• Charging status indicator:

Surgeboom 2: Shows 1 orange light when charging, 4 orange lights when full.

Surgeboom 3: 1 orange light when charging, 4 orange lights when fully charged.

Soundwave Mini: red light when charging, green light when fully charged.

Soundwave Pro: 1 orange light when charging, 4 orange lights when fully charged.

• Can this Bluetooth speaker be used continuously for long periods of time?

Although the speaker can be used continuously, proper breaks and intermittent use are recommended to protect the speaker's life and performance. Long periods of continuous use may result in heating and premature aging.